FAQ

Find answers to common questions. If you need further support please contact support@icleanse.com or submit a Support Ticket.

Swift UV

What does Swift UV do?

Swift UV disinfects your phone by blasting it with UV-C light which penetrates through the pathogens’ DNA rendering them inert. Swift UV does not clean your phone. It will not remove dirt and grime.

Do I need to clean my phone before using Swift UV?

Absolutely not! Swift UV is designed to cut through the dirt and grime on your phone and still disinfect. Although we recommend routinely wiping down your phone to keep it squeaky clean.

How do I maintain my Swift UV?

Maintenance for Swift UV is minimal. The chamber should be cleaned once every 500 cycles. The display can be cleaned anytime it appears visually necessary, both can be cleaned by using a 70/30 isopropyl mixture and or a standard lens cloth.

How long do the UV-C modules in my Swift UV last?

Our UV-C modules should last for about 5 years with average use.

What if I have an issue with my Swift UV?

Most issues are minor and can be resolved by following the instructions on the display. If you have a more serious issue or require additional help just contact us and we’ll get you back up and running in no time.

What if the power goes out while my phone is being disinfected?

If there is ever a loss of power to the device you can turn the knob located in the lower-left corner of the chamber counter-clockwise to raise your phone up and out. Depending on how far down into the disinfection chamber your device is when the power is lost, you may need to rotate the knob 20-30 times.

Is Swift UV safe for my phone?

Yes, Swift UV is safe for your phone. Swift UV uses chemical-free UV-C light to disinfect up to 99.99% of pathogens living on your phone.

Does Swift UV come with hand sanitizer?

A Purell® ES8 hand sanitizer dispenser is included with your Swift UV, but the hand sanitizer fluid is sold separately. To purchase fluid for the Purell ES8 hand sanitizer dispenser contact your distributor or click here to place an order.

Do I have to use the hand sanitizer dispenser that is included with the Swift UV?

No, you do not! We designed the Swift UV’s sanitizer mounting plate to be compatible with most wall-mountable hand sanitizer dispensers.

iCleanse Legacy Products

How do the Swift products work?

iCleanse products work by exposing UV-C light to the item placed inside.

How long do I need to disinfect my device?

Disinfection time ranges from 15 seconds to 120 seconds. 15 seconds is good for most pathogens like influenza, the common cold, human coronavirus*, and MRSA. 90 to 120 seconds is good for sporicidal pathogens.

What items can I disinfect?

You can disinfect phones, tablets, CB radios, bodycams, and other personal items that fit inside.

How long do the lamps last?

The lamps have a lifespan of 4,000 cycles.

How do I replace the lamps?

Replacing the lamps is easy in a few short steps. Learn how to replace the lamps here.

How do I dispose of the lamps?

You can always send them back to us to ensure they are recycled properly or learn how to dispose of the lamps in your area, by visiting www.lamprecycle.org.

General Information

What is Digital Out of Home (OOH)?
Digital OOH is an advertising strategy that is both eye-catching and interactive and lets brands digitize their content to display to the public.
What is UV-C?

UV-C light is a component of the electromagnetic spectrum that falls in the range of visible light and X-Rays. It has a wavelength range of 200 nm to 280 nm, which makes it useful for disinfection.

Is UV-C effective?

UV-C is very effective. Organisms absorb UV-C light when exposed, causing the cell walls to rupture and kills the organism. These cells can no longer replicate, meaning they can no longer infect.

Is UV-C safe?

Yes, UV-C is safe when it’s contained. Our devices are designed to contain 100% of the light emitted.

What is general purpose disinfection?

General Purpose Disinfection is described as a germicide intended to process non-critical medical devices and equipment surfaces. Germicide is an agent that kills germs, like pathogenic microorganisms.

Can I use iCleanse for medical devices?

iCleanse Swift products should only be used on devices classified as non-critical. “Non-Critical” medical devices are devices that are in contact with unbroken skin only.

How do I find a reseller?

To find a reseller near you click here.

How do I become a reseller?

We love partnering up with like-minded companies! Click here to fill out a quick form and someone from our team will be with you shortly.