FAQs

Find answers to common questions. If you need further support please contact support@icleanse.com or submit a Support Ticket.

Swift UV

  • Swift UV disinfects your phone by blasting it with UV-C light which penetrates through the pathogens’ DNA rendering them inert. Swift UV does not clean your phone. It will not remove dirt and grime.

  • Absolutely not! Swift UV is designed to cut through the dirt and grime on your phone and still disinfect. Although we recommend routinely wiping down your phone to keep it squeaky clean.

  • Maintenance for Swift UV is minimal. The chamber should be cleaned once every 500 cycles. The display can be cleaned anytime it appears visually necessary, both can be cleaned by using a 70/30 isopropyl mixture and or a standard lens cloth.

  • Our UV-C modules should last for about 5 years with average use.

  • Most issues are minor and can be resolved by following the instructions on the display. If you have a more serious issue or require additional help just contact us and we’ll get you back up and running in no time.

  • If there is ever a loss of power to the device you can turn the knob located in the lower-left corner of the chamber counter-clockwise to raise your phone up and out. Depending on how far down into the disinfection chamber your device is when the power is lost, you may need to rotate the knob 20-30 times.

  • Yes, Swift UV is safe for your phone. Swift UV uses chemical-free UV-C light to disinfect up to 99.99% of pathogens living on your phone.

  • A Purell® ES8 hand sanitizer dispenser is included with your Swift UV, but the hand sanitizer fluid is sold separately. To purchase fluid for the Purell ES8 hand sanitizer dispenser contact your distributor or click here to place an order.

  • No, you do not! We designed the Swift UV’s sanitizer mounting plate to be compatible with most wall-mountable hand sanitizer dispensers.

iCleanse Legacy

  • iCleanse products work by exposing UV-C light to the item placed inside.

  • Disinfection time ranges from 15 seconds to 120 seconds. 15 seconds is good for most pathogens like influenza, the common cold, human coronavirus*, and MRSA. 90 to 120 seconds is good for sporicidal pathogens.

  • You can disinfect phones, tablets, CB radios, bodycams, and other personal items that fit inside.

  • The lamps have a lifespan of 4,000 cycles.

  • Replacing the lamps is easy in a few short steps. Learn how to replace the lamps here.

  • You can always send them back to us to ensure they are recycled properly or learn how to dispose of the lamps in your area, by visiting www.lamprecycle.org.

General Information

  • Digital OOH is an advertising strategy that is both eye-catching and interactive and lets brands digitize their content to display to the public.

  • UV-C light is a component of the electromagnetic spectrum that falls in the range of visible light and X-Rays. It has a wavelength range of 200 nm to 280 nm, which makes it useful for disinfection.

  • UV-C is very effective. Organisms absorb UV-C light when exposed, causing the cell walls to rupture and kills the organism. These cells can no longer replicate, meaning they can no longer infect.

  • Yes, UV-C is safe when it’s contained. Our devices are designed to contain 100% of the light emitted.

  • General Purpose Disinfection is described as a germicide intended to process non-critical medical devices and equipment surfaces. Germicide is an agent that kills germs, like pathogenic microorganisms.

  • iCleanse Swift products should only be used on devices classified as non-critical. “Non-Critical” medical devices are devices that are in contact with unbroken skin only.

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